atelier Suiting Inc. Policies

All custom clothing is made to order and specifically designed for your body. Garments will not be resold to any other client. Atelier Suiting Inc. requires a non-refundable deposit prior to the production of your suit. The remaining balance is due upon completion.

Your stylist will review all design elements with you, providing photos where necessary, to ensure you understand how the garment will be constructed and to avoid any misunderstanding.

As your garments are made specifically for you and to your measurements, we are unable to offer returns or refunds. All garments undergo professional quality control to ensure the highest standards of craftsmanship and fabric quality. In the unlikely event of a manufacturing defect, garments may be returned for repair or replacement. Any manufacturing issue must be reported within 7 days of receiving your garment.

Production and delivery timelines are estimates only and are not guaranteed. While Atelier Suiting Inc. takes every reasonable step to meet projected completion and delivery dates, delays may occur due to circumstances beyond our control, including but not limited to supplier delays, shipping carrier delays, customs inspections or clearance, border processing, weather events, labour disruptions, government actions, or other unforeseen events. Atelier Suiting Inc. is not responsible for delays arising from these circumstances and such delays do not entitle the client to a cancellation, refund, chargeback, or other compensation. As such, we recommend leaving extra time for any wedding and event related purposes.

Dry cleaning can be harsh on natural fibres and may accelerate the wear of fabrics such as wool, linen, cashmere, silk, and cotton. We recommend dry cleaning your garments no more than once per year unless absolutely necessary. Between wears, allow your garments to rest, use a clothes brush where appropriate, and steam to remove wrinkles and refresh the fabric. We do not recommend using an iron directly on wool garments. When steaming jackets, do not hold the steamer directly against the canvassed chest area, as excessive heat and moisture may warp or damage the internal canvas construction.

We recommend that shirts be machine washed on a gentle cold cycle and then ironed or steamed as needed to remove wrinkles.

Atelier Suiting Inc. is not responsible for damage caused by improper care, cleaning, alterations, or repairs performed by a third party, including dry cleaners. Any damage resulting from third party cleaning services must be addressed directly with the service provider. Similarly, we do not cover the cost of alterations required due to changes in the client's body measurements after the garment has been completed.

Quoted pricing is subject to change without notice due to fluctuations in fabric costs, exchange rates, shipping charges, duties, tariffs, or other supplier related cost increases. Whenever possible, Atelier Suiting Inc. will communicate any pricing adjustments before production begins. Once an order has been confirmed and the required deposit has been received, the agreed upon price for that order will not change unless the client requests changes to the design, fabric, or specifications.

Privacy

Please recognize Atelier will respect your information. We will not collect your information unwillingly and will not provide your personal information to any third-parties at any time. Atelier is not responsible for privacy practices of any advertisers or blog commenters on this site.

Alterations & Refunds

Atelier Suiting Inc. will assume responsibility for any alterations or fit adjustments deemed necessary at the initial fitting or reported within 15 days of the client receiving their garment, provided the alterations are completed by Atelier Suiting Inc. or by a tailor approved, hired, or contracted by Atelier Suiting Inc.

If a client chooses to have alterations performed by a third-party tailor without prior written approval from Atelier Suiting Inc., the client assumes full responsibility for all associated costs and any resulting damage or changes to the garment. Reimbursement for third-party alterations will only be provided if expressly authorized in writing by Atelier Suiting Inc. before the alterations are performed.

If the client's body measurements have changed between the time measurements were taken and the fitting appointment due to weight fluctuation, posture changes, pregnancy, muscle gain or loss, or any other change in body shape or size, Atelier Suiting Inc. is not responsible for providing complimentary alterations. We will gladly facilitate any necessary alterations at the client's expense.

We understand that the true fit of a custom garment is sometimes best assessed after it has been worn. At the discretion of your stylist, clients may have up to 15 days from the date of receipt to notify Atelier Suiting Inc. of any fit concerns. After this 15-day period has expired, any alterations requested will be treated as standard alterations and will be subject to applicable charges.

As each garment is custom made specifically to the client's measurements and design selections, all sales are final. Atelier Suiting Inc. does not accept returns, exchanges, or refunds for custom garments except where required by applicable law.

Terms & Conditions

proprietary rights

All content which forms a part of this website, including without limitation, all text, design, graphics, drawings, photographs, e-mails, pictures, video, code and software, and all organization and presentation of such content (collectively, the “Content”), is subject to all proprietary rights provided under intellectual property law including without restriction, patent, copyright, trademark and trade secret laws.

You acknowledge and agree that the ownership right and title to such rights will continue and remain with Atelier by Ensemble Style or its licensors, as the case may be. You are permitted to view and download a single copy of the Content and print hard copies of pages from this website for your own non-commercial and lawful use, provided that such copies clearly display the copyright and any other proprietary notices of Atelier by Ensemble Style. No other copying of this website, in whole or in part, is permitted without the express written authorization of Atelier by Ensemble Style.

Atelier by Ensemble StyIe and other words, logos, slogans and images used on this website are the property of and are subject to trademark rights held by Atelier Suiting Inc. Certain other trademarks, trade names, words, logos, slogans and images depicted on this website are the property of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the owner of the property.

Limitation of LIABILITY

In no event shall Atelier Suiting Inc., its directors, officers, employees, affiliates, successors or assigns or other representatives be liable, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, to you or any other person for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results or use of, our products or this Internet Site or any Content on this Internet Site, even if Atelier Suiting Inc. or its representative has been advised of the possibility of such damages. If you are dissatisfied with this Internet Site and the content thereon, or the terms and conditions, your sole and exclusive remedy is to discontinue use of this site.

Atelier Suiting Inc. is not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, online failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.

Atelier Suiting Inc. assumes no responsibility, and shall not be liable, for any damages to, or any viruses affecting your computer equipment or other property on account of your access to or use of this website or your downloading of any materials, data, text, images, video or audio from this website.